The Enugu Electricity Distribution Company (EEDC) is rolling out a three-day complaint resolution exercise for electricity users in Ebonyi State.
The initiative will focus strictly on billing issues. Customers in Abakaliki and Afikpo districts are expected to attend with supporting documents.
“Customers are required to come along with their recent electricity bills, receipts or proof of payments, and any other supporting documents or correspondence related to their complaints,” said Emeka Ezeh, EEDC’s Head of Corporate Communications.
The exercise will run from July 22 to July 24, between 10am and 2pm daily.
Day one, Tuesday July 22, will hold at the EEDC Old Office beside the Ebonyi Ministry of Finance in Abakaliki.
Day two, Wednesday July 23, will take place at the EEDC GRA Service Center, opposite Democracy Estate, Abakaliki.
Day three, Thursday July 24, will be hosted at the EEDC Afikpo Service Center, Amachi Road, Afikpo.
Ezeh said the goal is to improve customer experience and resolve lingering billing complaints directly and swiftly.
“We advise customers with other concerns to visit the Customer Service Units at the District Offices and Service Centers for appropriate action,” he added.
The move follows recent regulatory pressure on electricity providers to improve transparency and responsiveness.
In June, the Enugu State Electricity Regulatory Commission ordered refunds for overbilled customers.
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