The Joint Admissions and Matriculation Board (JAMB) has launched a Candidate Counselling Emergency Support Centre (CCESC) to provide additional support to candidates with urgent concerns.
The idea is to complement the existing ticketing platform, which remains the preferred and most efficient means of communication with the Board.
The CCESC will cater to candidates who require immediate assistance, particularly those affected by the recent technical glitch that impacted over 300,000 students who sat for the 2025 JAMB examination.
Candidates can reach out to designated officials – Gbenga, Yusuf, Dubem, Tony, Ogbonna, and Emma – via the hotline 07002200016.
“In addition to our usual and preferred ticketing platform for Candidate Support, JAMB has now opened a Candidate Counselling Emergency Support Centre (CCESC),” the board stated. “Members of the public, particularly Candidates with genuine concerns can reach out to any of these officials… on 07002200016.”
Support Amidst Controversy
The establishment of the CCESC comes amidst controversy surrounding the technical glitch that led to the rescheduling of the examination for affected candidates. Some critics have called for the resignation of JAMB Registrar, Prof. Ishaq Oloyede, over the incident.
However, Prof. Yusuf Ali, Kuliya Ngeri of Ilorin and a close friend of Oloyede, has defended the registrar’s actions.
“I dare say that the path he had chosen on this unfortunate matter of admitting that there were mistakes, owning up and showing genuine empathy to the victims of this unfortunate event, is a rare occurrence in our part of the world,” Ali said.
“Oloyede has shown that those who operate in our national space are also fallible like all humans and that perfection belongs only to Almighty Allah.”
A Vote of Confidence
Ali’s defense of Oloyede underscores the registrar’s commitment to transparency and accountability. “He has shown candour, honesty, transparency, humanness, and leadership by accepting full responsibility for the acts of others because he happens to be the head of the organisation,” Ali added.
The CCESC is a welcome development for UTME candidates, particularly those affected by the recent technical glitch.
With the support of designated officials and the existing ticketing platform, candidates can now access timely assistance. As the examination process continues, it is hoped that the CCESC will play a vital role in ensuring the smooth conduct of the examination.
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