The Nigerian Civil Aviation Authority (NCAA) has warned domestic airlines over persistent flight delays and cancellations, saying it will push for tougher penalties against operators who fail to improve performance.
NCAA spokesperson Michael Achimugu issued the warning Thursday via his official 𝕏 account, stressing that while the Federal Government has consistently supported airlines in the face of industry challenges, recent events have made it necessary to impose heavier sanctions where poor operational performance persists.
Achimugu noted that the majority of flight disruptions are not directly caused by airlines but emphasised the need for improved communication with passengers during delays and cancellations.
“We will be pushing for stiffer penalties against domestic airlines for chronic delays. We have protected operators, stood for them, explained for them, been insulted by them, and supported them because it is the right thing to do. Majority of flight disruptions are not caused by the airlines, but recent events justify the need for heavier ramifications where there is recurrent inefficiency,” he said.
He added that poor passenger handling and failure to manage information properly have been responsible for most incidents of passenger violence at airport terminals.
Government Support and Expectations
Achimugu highlighted the support airlines have received from President Bola Tinubu, Aviation Minister Festus Keyamo, Director-General of Civil Aviation Capt. Chris Najomo, and the NCAA’s Consumer Protection Department.
“The least expectation of reciprocity is for remarkable improvements to reflect in flight operations and some other aspects,” he said.
He acknowledged the challenging operating environment but insisted that some lapses remain inexcusable.
Achimugu stressed the need for airlines to comply with regulations on HOTAC (Hotel Accommodation) and First Needs Compensation for affected passengers.
He cited the example of US authorities recently fining JetBlue Airways $2 million for chronic delays, describing it as a precedent for stronger enforcement.
“Regulations may evolve as challenges take expression and impact the industry. The NCAA is committed to protecting the rights of all stakeholders, and a review that strengthens the authority to enforce compliance for both passengers and operators has to be done,” he concluded.
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