Guaranty Trust Bank (GTBank), one of Nigeria’s frontline banks, remains offline days after promising a seamless upgrade of its core banking system. The upgrade, initially scheduled for completion by Monday, has been plagued by delays, leaving millions of customers frustrated.
The bank closed early on Friday, October 11, at 2:00 p.m. (Lagos time) and initially promised full resumption by 9:00 a.m. on Monday. However, due to unforeseen issues in the upgrade process, the downtime was extended until midday.
GTBank confirmed the delay through its official social media accounts. The bank is among over 10 Nigerian commercial banks, including Zenith Bank and Sterling Bank, that have recently adopted new banking platforms.
In a statement, GTBank acknowledged the inconvenience caused by the disruptions. “We understand that you rely on our services to carry out important financial transactions, and we apologize for every inconvenience this disruption to our banking services might cause you.”
Customers took to social media to express disappointment, reporting difficulties accessing accounts, processing transactions, and errors in account balances. Some were locked out of their mobile banking apps. Following the backlash, GTBank disabled comments on its social media posts, but customers continued to voice complaints through quoted replies.
GTB later announced the transition was complete, but the online portal remained inaccessible as of 8:00 a.m. on Tuesday, leaving its teeming customers still anxiously awaiting further updates.
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