The Abuja Electricity Distribution Company (AEDC) has launched a new public awareness campaign urging customers to check property account statements before moving into new homes or offices.
The initiative is designed to prevent unexpected disconnections and inherited debts, which have become common challenges in Nigeria’s power sector.
The campaign, promoted through a widely circulated social media advert, directs customers to the official portal infocheck.abujaelectricity.com. By entering account or meter numbers, users can verify balances, tariffs, and outstanding obligations tied to a property.
AEDC serves more than 10 million customers across the Federal Capital Territory (FCT), Niger, Kogi, and Nasarawa states. Billing disputes and legacy debts frequently disrupt service, especially when new tenants inherit arrears from previous occupants.
Tackling Billing Disputes
Privatized in 2013 under the federal government’s reform program, AEDC has often faced complaints over estimated billing during outages or tenant transitions. These issues have led to accumulated arrears passed on to unsuspecting new occupants.
The new advert depicts a young man reviewing his phone with checkboxes for account verification, highlighting steps such as clearing dues and confirming registration to avoid service interruptions. A recent post on AEDC’s official X handle reads: “Stay Updated. Avoid unexpected liabilities.”
The advisory is part of AEDC’s broader push to expand digital tools, including the MAP app for meter checks and Pay4Energy for payments. These platforms aim to reduce physical visits to service centres and minimize disputes.
Tariff Bands and Customer Categories
Customers are categorized into Bands A to E based on daily supply hours. Band A customers enjoy 20–24 hours of electricity but pay higher rates.
Recent tariff hikes approved by the Nigerian Electricity Regulatory Commission (NERC) have escalated costs, sparking nationwide protests in 2024.
AEDC reports increased adoption of self-service portals since the tariff rebasing, noting that more customers now rely on online verification and payment systems to manage accounts.
The company insists that proactive account checks will help customers avoid disruptions and ensure smoother transitions when moving into new properties.
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