FG Orders NCAA to Name and Shame Erring Airlines

The Federal Government has ordered the Nigerian Civil Aviation Authority (NCAA) to begin naming and shaming airlines that disrupt flights without valid reasons.

The directive came through Mr. Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, in a post on X. He said passengers will no longer be left stranded while airlines dodge responsibility.

According to him, some operators abandon travellers, leaving NCAA officers to bear the heat from angry customers. Such behaviour, he said, will not be tolerated anymore.

“While one understands the challenges that operators face in our peculiar operating environment, whoever ventures into this business must do it well,” Achimugu declared.

He continued: “We must not always choose the easy way out. Don’t you want to be called ‘world class’? Don’t you want to compete at the highest level? If not for the sake of passengers who trust you to fly them safely, then at least for your own pride.”

Airlines Put on Notice

Achimugu stressed that putting NCAA officials at risk while they try to protect passengers is unacceptable. He reminded operators that sanctions exist for every violation of consumer rights.

“For infractions that are sanctionable, the authority will apply the fullest measures possible. We will not abandon the letters of our regulations,” he said.

He added that the Federal Government has instructed NCAA to publicly expose offending airlines. The aim, he explained, is to ensure operators take responsibility whenever service disruptions occur.

While not all disruptions are caused by airlines, Achimugu insisted they must comply with passenger rights regulations at all times. He confirmed that naming and shaming will begin immediately, following directives from the Minister of Aviation and Aerospace Development.

For context, global regulators like the US Department of Transportation and the UK Civil Aviation Authority also maintain strict penalties and public naming lists for non-compliant airlines.

Rate, Like 👍, Comment💬, share this article and Follow us on our social media handles. You can also Submit your own story to get featured and earn rewards!