The Enugu State Electricity Regulatory Commission (EERC) has ordered MainPower Electricity Distribution Company to refund over 20,000 customers. This follows complaints of excessive billing from residents across Enugu State.
The customers were billed more than they should have been for energy consumed in April 2025. MainPower was formerly known as Enugu Electricity Distribution Company (EEDC).
EERC announced the refund order in a public notice on Monday. It said the decision was based on several unresolved complaints from MainPower customers.
“This is to inform customers in Enugu State that the Commission has issued an order to MainPower to refund the overbilled units for energy consumed in April 2025,” the notice stated.
Commission Tracks Billing Since October 2024
The Commission said it had been monitoring MainPower’s billing practices since October 2024. That was when it assumed full regulatory powers from the Nigerian Electricity Regulatory Commission (NERC).
EERC first raised concerns in a letter to MainPower dated 16th December 2024. But the company’s reply on 14th January 2025 did not address the issues properly.
Another letter dated 4th April 2025 warned MainPower about repeated billing violations. EERC asked the company to improve its billing in the following two months.
In a fresh letter dated 6th May 2025, EERC questioned why MainPower’s billing figures in February and March were almost identical. The Commission gave the company 14 days to explain.
MainPower failed to respond by 23rd May 2025.
April Violations Got Worse
EERC reviewed MainPower’s April 2025 estimated billing report. It said the level of violations had risen to 34%, up from 24% in February and March.
“MainPower is in deliberate breach of the Commission’s terms on capping estimated billing,” EERC said.
The Commission ruled that MainPower must refund the exact amount overbilled in April 2025. It stated that the refund must be completed by the July 2025 billing cycle at the latest.
If MainPower fails to comply, the company will be fined ₦500,000 for each day of delay.
Refund List and Customer Support
EERC has published the list of affected customers on its website. It advised those not refunded by July 2025 to contact the Commission via email or phone.
“Customers who are not refunded should email info@eerc.en.gov.ng or call 09122642755,” the Commission said.
MainPower must ensure all affected customers receive full refunds within the set period. The Commission says it will act swiftly if the order is not followed.
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